The Mutual Group’s leadership team is comprised of seasoned industry experts with deep experience in leading innovative insurance companies across a variety of subsectors.
Chuck is a seasoned executive with over 28 years of experience across board governance, executive management, government affairs, regulatory affairs and public affairs. In July 2021, he concluded an 18-year tenure as President and CEO of NAMIC, a leading property/casualty insurance trade association, during which he also obtained designations of both National Association of Corporate Directors (NACD) certified Governance Fellow and NAMIC Mutual Director Certification (MDC).
Chuck is a graduate of Indiana University Bloomington.
Chief Executive Officer
Tim serves as Chief Executive Officer of The Mutual Group, responsible for all facets of the business. He previously served as Senior Vice President, Commercial Niche Businesses and CGA Insurance Services for GuideOne Insurance after beginning his career there as Chief Actuary.
Tim brings a forward-thinking approach to his roles and seeks innovative ideas and solutions to support and enhance proven business models. Before joining GuideOne, Tim worked for CNA Financial Corporation as Vice President, Actuarial Reserving for specialty lines.
He earned a bachelor’s degree from Michigan State University and completed the Executive MBA program at Northwestern University’s Kellogg School of Management. He is a fellow of the Casualty Actuarial Society and a member of the American Academy of Actuaries.
Senior Vice President & Chief Administrative Officer
Naomi oversees daily administrative operations, providing input on business planning and strategic initiatives, collaborating on policy implementation and ensuring smooth business operations to drive organizational performance. She previously served as Senior Vice President & Chief Human Resources Officer at GuideOne, leading the human resources strategy, including talent acquisition and management, training and development and compensation and benefits.
Naomi has extensive experience across various functions in human resources leadership, having previously served as Vice President of Strategic Human Resources Partnership for Rite Aid and holding senior leadership roles at Nationwide Insurance and CNA Insurance.
Naomi earned a bachelor’s degree in human services from Buena Vista University.
Senior Vice President & Chief Claims Officer
Brian is responsible for the management of claims policies, guidelines and governance, risk control and for maintaining a superior customer service experience in our Customer Care Center. Prior to The Mutual Group, Brian joined GuideOne in 2017, and previously served as Associate Vice President of Claims at Nationwide Agribusiness. Prior to that, he held various roles with Travelers Insurance. He has obtained several designations and certifications, including Charter Property Casualty Underwriter (CPCU) and Associate in Claims (AIC).
Brian earned a bachelor’s degree in business administration and management from the University of Northern Iowa and an MBA from Drake University.
Senior Vice President, Enterprise Operations
Chris is a dynamic leader with a proven record of steering and advancing major operational initiatives. As Senior Vice President of Enterprise Operations, he is responsible for the strategic planning and successful delivery of key capabilities essential to The Mutual Group’s growth and service expansion. To support the various facets of enterprise operations, his oversight includes information technology, vendor management, rate/form filing, facilities and underwriting quality assurance audit.
Chris previously served as VP of Operations for GuideOne Insurance, joining the company in 2013 to lead the development of a project management office to support delivery of large initiatives. Since then, he has held various leadership roles spanning strategic planning, underwriting support services and driving results on special projects.
Chris earned a bachelor’s degree in finance from the University of Northern Iowa.
Senior Vice President, Business Development
Paul is responsible for leading the development and growth of member business for The Mutual Group in addition to developing and executing all facets of the reinsurance purchasing strategy. Paul was heavily involved in strategy for all business segments across GuideOne and played a pivotal role in aligning GuideOne’s reinsurance solutions with its financial and long-term capital goals.
Paul has more than 25 years of leadership experience in various aspects of the insurance business, including reinsurance buying and reinsurance brokering.
He earned his bachelor’s degree in business and political science from Concordia College.
Vice President & Associate General Counsel
Lori leads The Mutual Group’s Legal Department and brings more than 20 years of experience from private and in-house practices to the role. Before this, Lori served at GuideOne as coverage and litigation counsel, later transitioning to the role of Vice President and Associate General Counsel in the firm’s Corporate Legal Department.
Lori has served as a trusted business partner, advising on corporate legal matters including human resources, marketing and communications, contracts, compliance and corporate governance.
She graduated from the University of Northern Iowa with a bachelor’s degree in public relations/communications and obtained her law degree with honors from Drake University.
Vice President & Chief Information Officer
Shane brings 25 years of insurance industry experience to his role as Chief Information Officer. Most recently, Shane led GuideOne’s Information Technology Services team to support the organization’s evolving needs through simplified processes and value-added services and tools.
During his tenure at GuideOne, Shane modernized the commercial underwriting systems and virtualized server and desktop resources. His work to successfully migrate GuideOne’s server infrastructure to the cloud in less than 60 days was featured in an economic study by Forrester.
Shane holds a bachelor’s degree from Westmar University.
Vice President, Corporate Communications & Marketing
Lori is responsible for all aspects of The Mutual Group’s corporate communications and marketing functions. With more than 30 years of integrated marketing communications and customer service experience, she transitioned to this role from GuideOne Insurance, where she led the company’s internal and external marketing strategies and served as the Executive Director of GuideOne Foundation.
In addition to leading the company’s strategic brand and marketing initiatives, Lori’s team is responsible for delivering measurable results through advertising, creative services, social media and internal and external communications.
Lori earned a bachelor’s degree in marketing from Iowa State University and is a member of the Public Relations Society of America.